Face Plus Medispa New Client Consultation


At Face Plus we want our clients to know that their results matter to us.

Achieving your skincare goals is what we live for and we make sure that this drives every treatment and product choice on our menu.

As a medispa our treatment menu is a fusion of state-of-the-art laser technology, scientifically tested facials and peels and medically trained injectables performed in a luxurious day spa setting. 

Our goal is to enhance one’s natural beauty in their own individual way, helping to achieve the ultimate in rejuvenation and wellness.

To maintain our standard of excellent service we ensure each new client meets with their dermal therapist or cosmetic nurse for a detailed skin analysis consultation prior to undergoing any treatment.

At Face Plus we believe good skin requires a holistic approach as opposed to only concentrating on the topical needs of your skin. During your consultation process your therapist will ask you some of the following questions:

  • What do you like and dislike about your skin?
  • How has your skin changed over time and have you had any issues with it in the past?
  • Describe you daily skincare routine
  • What kind of products do you use on your skin (for skincare and cosmetics) and are you happy with the results?
  • What is your diet like? Have you had any issues relating to your gut?
  • How does stress play into your life?
  • Do you notice changes in your skin in relation to your menstrual cycle?
  • What are your skin goals
  • Do you have a timeline/ event to work towards?
  • Do you have a budget/ work schedule that we need to factor in

These questions form the foundation of a treatment plan to help keep both you and your therapist accountable.

We love to follow up the consultation with an initial treatment which is bespoke to you based on the points raised in your talk. This is a great way to kick start your journey to your best skin.

We always recommend any new clients to come to their consultation armed with any skin health questions they may have. They are also welcome to bring in any products they are using that they wish to have some clarification on.

Consider Face Plus your skincare personal trainer. We’re here to educate you and help you achieve your glowing skin goals.

Visit one of our clinics and experience a thorough cosmetic consultation:
Call: 02 8897 0000
Email: [email protected]


What is a toner and why do I need to use one?


What is toner?
A toner is used to re-balance the pH levels in your skin after cleansing.  Our skin is naturally acidic, however that balance is disrupted after cleansing due to the alkaline ingredients in facial cleansers. After cleansing your skin tries to naturally restore the acid levels, which can lead to your skin generating excess oil which can result in breakouts. A toner helps to quickly restore the skin’s pH balance of between a 5 to 6 (on a scale of 0 to 14).
Toners are a skincare product that have the consistency of water. They assist to remove excess oil and debris that a cleanser may have missed. It’s important to think of your toner as a primer for the rest of your skincare routine.
Traditionally many toner products contained a high concentration of alcohol. This could be quite drying for the skin. The newest generation of toners act to nourish and replenish the skin after cleansing to help the skin better absorb the serums and creams in your skincare regime.

Benefits of using a toner:

  • helps to shrink pores
  • removes any makeup residue that cleansing misses
  • helps to purify acne-prone/ oily skin types
  • It adds a layer of protection by tightening cell gaps to reduce the penetration of impurities and environmental contaminants
  • Allows other skincare products to absorb better into your skin
  • Can prevent ingrown hairs

When do you use a toner?
A toner is used immediately after double cleansing your face. You should use it in your morning and evening skincare routine. If you need to exfoliate your skin (which you should only do twice a week) then wash your face, exfoliate, then apply your toner.
You should apply your toner no less than 1 minute after cleansing. The molecules penetrate deeper into your dermal layer when the skin is wet.
Once you have used your toner, wait a minute while the product is absorbed into your skin before continuing with your serums and moisturisers.

How do you apply toner?
The method is up to you, however, here are the most popular applications by our dermal therapists.

  1. Sprinkle some toner into the palm of your hand then tap it directly onto the skin, gently pressing the product into your skin with your palm.
  2. Use gauze instead of cotton pads so you don’t waste any product getting absorbed in the cotton. Gently swipe the product around your face, working outwards in upwards sweeping motions.

How do you pick the right toner for you?
Just like when you choose a moisturiser, you would select a toner based on your particular skin’s needs. We recommend consulting with your dermal therapist to ensure you use a product that will help resolve your skincare issues.

Toner for breakout prone, oily skin:
The Beauty Chef, Probiotic Skin Refiner

Think of the skin refiner as a topical probiotic to balance and strengthen your skin’s ecosystem. After cleansing, pour a small amount of the Probiotic Skin Refiner onto some gauze and sweep over your face.
This multi-purpose skin elixir gently exfoliates, balances and hydrates thirsty skin as well as stimulates collagen synthesis for improved tone and texture. It encourages cellular turnover and helps reverse the signs of sun damaged skin and may reduce skin breakouts.

Toner for Combination Skin:
Dr. Spiller Cucumber Toner

A re-balancing toner for a revitalised and purified complexion. Cucumber Toner restores the skin’s optimal pH whilst removing cleansing residue. The cucumber extract helps to visibly reduce redness and smooths the skin. The lactic acid also helps to bind moisture for increased hydration.

Toner for Sensitive Skin:
Dr. Spiller Aloe Sensitive Toner

A pleasantly refreshing and soothing toner formulated with Aloe Vera and Arginin which has a smoothing and moisturising effect on the skin. Sensitive Toner with Aloe also restores the skin’s optimal pH level. The Dr. Spiller Aloe toner is best suited for sensitised, reactive and dehydrated skin types.
Call 02 8897 0000 to book a skin consultation 


How to layer your skincare: A Step-by-Step Daily Skincare Guide

It’s no secret that the beauty industry is a billion-dollar empire.

With countless ads trying to sell you every product under the sun its common to feel overwhelmed and confused about which products you actually need to help you achieve your skin goals.

A consistent skincare routine is a key factor for healthy, glowing skin, so it’s important you understand the following steps:

  1. Only use products that are recommended for your skin concerns/ skin type
  2. Apply the product correctly
  3. Layer the product in the correct order in your skincare routine

Below is a step-by-step guide to your morning and evening routine in order of product application
Morning Routine

  • Cleanser
  • Toner
  • Serum/Booster (optional)
  • Moisturiser
  • Eye Cream
  • SPF
  • Primer (optional)
  • Mineral Makeup (optional)

Evening Routine

  • 1st Cleanse (to remove makeup and environmental debris)
  • 2nd cleanse (to ensure the skin is clean)
  • Exfoliator (twice a week only)
  • Hydrating Mask (once or twice a week)
  • Toner
  • Serum
  • Night Cream
  • Eye Cream

Now let us explain what each step does and why it is necessary

Morning Routine

Throughout the night dust mites, sweat, saliva and other environmental debris piles up onto your face.

Despite going to bed with a clean and lathered complexion, it is vital for clear skin to clean your skin thoroughly when you wake up.

  • Cleanser

If you like to shower first thing in the morning, make sure you cleanse your face with warm not hot water. If the water temperature is too high you can cause inflammation and trauma to the skin which prematurely ages and damages it.

Also, don’t use body wash products on your face. The ingredients that are suitable to clean your underarms won’t be suitable for your face as the ingredients will be too aggressive and stripping.

  • Toner

Tone your face less than 1 minute after cleansing. This will help the product absorb better to hydrate your skin and seal your pores.

To read up on why you need to be using a toner in your daily skincare routine, see our blog post on it here

  • Serum/Booster (optional)

Depending on your age and skincare concerns serums are sometimes recommended to be worn at night time only.

Consult with your dermal therapist before applying as some serums are rich in vitamins and acids that shouldn’t be exposed to sunlight.

  • Moisturiser

Despite the season, keeping your skin hydrated is the most important step to prevent early signs of aging. Your skin is your body’s largest living organ.

When we drink water your skin is the last organ to receive the benefits of this hydration, therefore it’s important to apply topical hydration as well as feeding your body internally.

Hydrated skin will also mean your makeup will go on easily and your skin will have a lovely, plump glow.

If you work in air-conditioning or are travelling, it’s a good idea to carry with you a facial moisturiser to top up your skin throughout the day.

  • Eye Cream

The skin around your eyes is the thinnest and most delicate of your whole body which is why it is usually the first area where we show signs of aging.

To counter this, use your ring finger to delicately tap eye cream around the orbital bone to help add moisture to plump and smooth the skin.

  • SPF

It doesn’t matter if you work at a desk all day, SPF is an absolutely essential skincare step that you should always remember to apply.

Australia has some of the worlds harshest UV rays which means that even on an overcast day you can be subject to sun damage. The sun is the number one cause of premature aging.

During the warmer months always carry an SPF with you. Just make sure you use an SPF that is oil free and suitable for your face.

  • Primer (optional)

If you like wearing makeup then a primer is a great way to make sure your makeup goes on smoothly and doesn’t move throughout the day. If you’re in a hurry, we recommend blending your SPF, moisturiser, primer and cream makeup together.

If you find your face is a bit too shiny from all of the product try a loose mineral powder to easily set the look.

  • Mineral Makeup (optional)

Don’t undo all your hard skincare work by applying an artificial, chemical filled makeup product on top. Instead, choose a product with natural minerals and organic ingredients that compliments rather than conflicts with your skincare.
Face Plus Medispa recommends the Aevitas Actives BB Finish or The Alex Cosmetics BB Cream

Evening Routine

When you sleep you are giving your body a chance to recharge and reboot. The same goes with your skin which is why you want to feed it all the proper nutrients.

Going to bed with makeup on is like breathing with a plastic bag over your head. You are essentially cutting of the oxygen supply to your skin which leads to dull, dehydrated and a breakout prone complexion.

Get into the habit of indulging in a consistent night time beauty regime and your skin will reward you.
An evening beauty routine should take you no more than 4-5 minutes. Twice a week however, (we usually suggest a Wednesday and a Sunday) indulge your skin by exfoliating dead skin cells and applying an at home face mask.

This DIY spa is a great way to maintain excellent skin health between your regular dermal appointments. It might bump up your night time routine to around 20 minutes (particularly if you need to wait for your mask to absorb/dry) but if the result is great skin, then we say it’s well worth it.

  • 1st Cleanse (to remove makeup and environmental debris)
  • 2nd cleanse (to ensure the skin is clean)

Double cleansing is incredibly important as you need to remove all physical and environmental toxins before re-hydrating the skin with topical products. You need to start with a clean canvas.

For certain skin types it might be necessary to vary the kind of product used in the first and second cleanse. For example, if you like to wear a lot of makeup an oil-based cleanser is great to dissolve the makeup product and to lift to dirt/ residue from the face.

Then you can switch to a milk cleanser for the second cleanse as is a gentle way to now focuses on cleaning the skin itself, as opposed to the product layered onto the skin.

  • Exfoliator (twice a week only)

There are two types of exfoliator products. A manual exfoliation which usually has a granulated, sand like texture or a chemical exfoliator.

A physical exfoliant is any product that requires a rubbing or scrubbing action, hence the term ‘manual exfoliation’. This could be a scrub that you apply with your hands. Or it could be a tool that does the scrubbing action for you, such as a battery-powered facial brush. Be careful not to over-exfoliate your skin as rubbing in the granules too hard can actually tear/ cause trauma and break down the skin’s protective barrier.

A chemical exfoliator is based on mild acids or enzymes. When these ingredients are applied to skin, they gently dissolve the ‘glue’ that cements dead skin cells together. Unlike physical exfoliants, products containing acids or enzymes require no scrubbing and work gradually.

  • Hydrating Face Mask (once or twice a week only)

Whether you prefer a sheet mask, clay mask or overnight mask indulging your skin in a mid-week pamper session is a great way to supercharge your skin with a powerful dose of botanical extracts. We recommend discussing products and applications with your dermal therapist to ensure you’re using a product that’s right for you and your skin concerns.

  • Toner

Morning and night, a toner is a no-brainer way to prime your skin to properly absorb your serums and creams.

  • Serum

A serum is a skincare product you can apply to your skin after cleansing but before moisturising with the intent of delivering powerful ingredients directly into the skin. Serum is particularly suited to this task because it is made up of smaller molecules that can penetrate deeply into the skin and deliver a very high concentration of active ingredients.

This makes them a great tool for targeting specific skincare concerns, like wrinkles. Serums can be full of moisturising ingredients (hyaluronic acid, ceramides) to help skin retain moisture. But, that doesn’t make them moisturisers in the traditional sense.

Face lotions and creams are richer and create a barrier on top of the skin to keep the serum locked in.

  • Night Cream

Is a night cream the same as your daily moisturiser? It can be but it’s recommended you use a more intense product at night to maximise your results.

It makes sense to swap the products once you realise the different functions of the skin from day to night. During the day, the skin plays a defensive role, protecting itself from UV rays, pollution, weather conditions and bacterial growth.

When you’re asleep, the skin is also active, working to repair the damage caused during the day and regenerating itself.

To help the skin in its regeneration mode, you should apply face cream that is specifically formulated to accelerate tissue repair and promote cell renewal. This type of product is commonly referred to as night cream.

  • Eye Cream

Nurture the most delicate part of your face and wake up without the panda eyes and sleep lines. To read more about why you should use an eye cream, read our blog post here

So, there you have it. Every product type you need to apply, in which order and why.

We hope we didn’t overwhelm you but after all you only get given one of the skin you’re in. It’s your duty to look after it and make it looks the best it can be.

To book a skin consultation: 
Call: 02 8897 0000
Email: [email protected]


Don’t break the bank with these thrifty skincare tips

When we talk about skincare it’s common for us to focus on your face.

However, the skin is our largest living organ and covers our entire body so we should be taking care of all of it. The good news is there are a plethora of natural and cost-effective products on the market that will give you that all body glow.

But before we begin, we thought we better educate you on why the skin on your face and the skin on your body deserves to be treated differently.

There are number of differences between skin on different parts of the body.  There are even differences in the skin from one part of the face to the next.  I’ll try to break down the major differences into categories:

1) Skin thickness.  Think of the difference in skin thickness on the eyelid (around 0.5mm) and the skin on the sole of your foot (up to 5mm in some places).  The skin has different thicknesses because it has different demands placed on it depending on location.

2) Oiliness.  The skin on the face has a lot more sebaceous glands (oil glands) on it than other parts of the body.  The oil (or sebum) has different proposed functions: it helps to lubricate/hydrate the skin, that it contains antioxidants, that it contains antimicrobial (bacteria-fighting) substances.

3) Number of other glands.  The skin under the arms, in the groin, and in the ear canals have special glands that produce a type of sweat that can smell.  These are called apocrine glands.  The sweat itself doesn’t smell bad, but it changes when it comes into contact with bacteria that lives on all of us.  This produces the smell.

4) Amount and type of hair.  The density of hair follicles on facial skin is actually quite high, but most of that hair is very fine and hard to see.  The density of hair follicles on the face is a lot higher than on the back, for example.

These are some of the major differences in skin in different areas of the body.  The reason we use different washes, etc. on different parts of the body is because of the different characteristics of the skin. The thinness of the skin plays a big role in that.

Natural products to use on your body:

  1. Dry Body Brush

These can be purchased by under $10 at most chemists or health food stores. Dry body brushing helps shed dead skin cells (and encourages new cell renewal), which results in smoother and brighter skin.

It can also help with any pesky ingrown hairs. It assists in improving vascular blood circulation and lymphatic drainage.

Try body brushing in upwards sweeping motions from your feet to your thighs and your fingers to your shoulders.

Try body brushing before every shower this week and see if you can feel the difference. Your skin should feel softer and smoother.

  1. Make your own body exfoliators

It might sound like too much work, but in reality a few simple household ingredients can combine into a wonderful in shower exfoliant. Next time you are in the supermarket reaching for your favourite shower scrub take a look at the ingredients and see if you recognise any of them.

The likeliness is they are full of pesky parabens and artificial fragrances that your skin is unknowingly absorbing. Like your face, you want to feed your body real ingredients.
Some of our favourite DIY scrubs:

  • Green Tea & Sugar Scrub
  • Pink Himalayan and Rose Petal Salt Scrub
  • Cucumber and Mint Scrub

For recipes click here to go to our Face Plus Pinterest Account and checkout our DIY skincare board

  1. Coconut Oil

Are you sunburnt or is your skin deeply dehydrated? Coconut oil is an amazing natural ingredient that should also be used outside of the kitchen.

Massage it into your body after your shower and notice how hydrated and glowy your skin looks.

Pro tip: If you’re suffering from dry and damaged hair cover your hair in some melted coconut oil and leave it on overnight (just makes sure to sleep on a towel, so you don’t grease your sheets).

It is an incredibly restorative leave in conditioner and your hair will be super glossy the next day.

To book a skin consultation: 
Call: 02 8897 0000
Email: [email protected]